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Welcome to LOOP Labs! Below you'll find all the key details on how we handle shipping from processing times to delivery guarantees.
Orders are processed within 1–3 business days, Monday to Friday, excluding weekends and public holidays. Although most orders are processed within 1 day, we kindly ask that you allow up to 4 business days during periods of high volume. For example, if you place an order on Tuesday, it should be dispatched by Friday at the latest. Our fastest services still require 1–2 day internal processing time before dispatch.
Important: All delivery times are estimates. Once a package has been dispatched, transit speed and potential delays are determined by the shipping carrier and are outside of our control.
You’ll receive a shipping confirmation and tracking number via email. Please monitor tracking to ensure a smooth delivery. We recommend selecting signature confirmation at checkout for added security. If you decline signature confirmation, you do so at your own risk and if peptides are not delivered to the correct address we will not send any replacements.
What if my tracking shows a delay?
We do our best to ship quickly, but once your order leaves our facility, delivery times are in the hands of our shipping partners. If it’s been more than 14 days past your estimated delivery date, please email us at shipping@loopbiolabs.com and we’ll do our best to assist you.
Do you offer free shipping?
Yes! We offer free ground shipping on all recurring subscription orders, no minimums, no exceptions.Ground shipping is free beginning with the second order of any active subscription (recurring). The initial subscription purchase does not qualify for free shipping.
Do you ship to PO boxes?
No. We ship to physical street addresses only.
Do you ship to military addresses (APO/FPO/DPO)?
Due to regulations and product classification, we do not ship to military addresses at this time. We recommend using a valid U.S. domestic address during checkout.
Can I track my order?
Absolutely. You’ll receive an email with tracking information as soon as your order is shipped.
What if my order fails to deliver?
If an order is returned due to failed delivery attempts (e.g. nobody available to receive it), it won’t be resent automatically. You can request reshipment within 5 days by emailing shipping@loopbiolabs.com. A reshipment fee may apply.
What should I know about receiving my order?
Peptides should not be left outside or unrefrigerated for extended periods of time. We strongly recommend monitoring your tracking information to ensure you can promptly receive your shipment. If you will be unavailable at the time of delivery or prefer signature confirmation, you must request this directly through the shipping carrier. LOOP Labs is not responsible for packages once they have been handed off to the carrier, including loss, theft, or damage due to exposure. It is your responsibility to arrange secure delivery and proper storage upon receipt.
Can I update my shipping address after placing an order?
Unfortunately, we cannot guarantee address changes after checkout. Orders sent to incorrect addresses are not eligible for replacement or refund.
Do you offer a delivery guarantee?
Yes! If your order does not arrive within 30 days of shipment, and your shipping information was correct, you’re eligible for a full refund or free replacement.